Privacy Policy
FML Media (“we”, “us”, “our”) respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy outlines how we collect, use, disclose and store your information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).
By accessing or using our website, services, or interacting with us, you consent to the practices described in this policy.
1. Information We Collect
We may collect the following types of personal information:
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Your name, email address, phone number or business details when you contact us or make an enquiry
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Information about your project or service needs
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Payment details for invoicing and billing
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Any content or media assets you provide to us for the purpose of our work
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Analytics and usage data from your interaction with our website, such as IP address, browser type, device information and pages visited
We do not collect sensitive personal information unless it is provided with your consent and necessary for our services.
2. How We Collect Information
We collect personal information through:
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Direct communication via email, phone, contact forms or social media
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Our website forms and booking systems
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In-person meetings or events
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Analytics tools such as Google Analytics or Facebook Pixel (only where enabled)
3. How We Use Your Information
We use your personal information to:
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Provide and deliver our media and marketing services
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Respond to your enquiries or support requests
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Send invoices, updates or important service-related communications
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Improve our website and customer experience
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Promote our work, where you have provided permission
We do not sell or rent your personal data.
4. Disclosure of Information
We will only share your personal information:
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With trusted third-party service providers (e.g. payment processors, cloud hosting, analytics tools) where necessary for our operations
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Where you provide written consent
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Where required by law or a court order
We take steps to ensure all third parties comply with applicable privacy laws and only use data for the intended purpose.
5. Data Storage and Security
We store your personal information securely using encrypted systems and access-controlled platforms. We take reasonable steps to protect your data from loss, misuse, unauthorised access, or disclosure.
If you believe your data has been compromised, please contact us immediately at admin@fml.media.
6. Access and Correction
You have the right to request access to the personal information we hold about you and request corrections if necessary.
To make a request, please contact us via admin@fml.media. We may need to verify your identity before releasing or changing any information.
7. Cookies and Website Tracking
Our website may use cookies and third-party tracking tools to enhance your experience and collect usage data. You can adjust your browser settings to refuse cookies or notify you when cookies are being used.
8. Marketing Communications
We may occasionally send you updates, news or promotions. You can opt out at any time by clicking ‘unsubscribe’ in the email or contacting us directly.
9. Changes to This Policy
We may update this Privacy Policy from time to time. The latest version will always be available on our website and will include the “last updated” date.
Last updated: 25 March 2025
10. Contact Us
If you have any questions, concerns or requests relating to your privacy or this policy, please get in touch:
📧 Email: admin@fml.media
🌐 Website: www.fml.media
11. Cookies and Tracking Technologies
We use cookies and similar tracking technologies on our website to improve user experience, analyse website traffic, and personalise content.
Cookies are small text files placed on your device when you visit a website. Some cookies are essential for website functionality, while others help us understand user behaviour through tools such as Google Analytics or Facebook Pixel.
By using our website, you consent to the use of cookies unless you choose to disable them via your browser settings. You may also see a cookie notification or consent banner when visiting our site for the first time.
If you choose to disable cookies, certain features or functionality on our website may not work as intended.
12. Data Breach Notification
FML Media takes data security seriously and implements reasonable steps to protect your personal information from unauthorised access, misuse or loss.
In the unlikely event of a data breach that is likely to result in serious harm, we will promptly notify the Office of the Australian Information Commissioner (OAIC) and affected individuals in accordance with our obligations under the Notifiable Data Breaches (NDB) scheme.
If you believe your personal information has been compromised, please contact us immediately at admin@fml.media.